Job Description

Job Overview

We are looking for enthusiastic and dedicated individuals to join our team as

Customer Service Executives

. This position involves handling customer interactions through

inbound calls, outbound calls, emails, and live chats

, ensuring every customer receives prompt and professional assistance.

This is an excellent opportunity for

Diploma holders and fresh graduates

who are eager to begin a career in customer service and grow in a fast-paced environment.

Key Responsibilities

Manage

inbound and outbound calls

, emails, and live chat inquiries. Provide accurate information about products, services, and processes. Record, update, and maintain customer details in the system accurately. Identify and resolve customer issues efficiently or escalate when necessary. Ensure all customer interactions meet service quality standards. Work according to

rotational shifts

, including

weekends, public holidays, and night shifts

.

Requirements

Minimum

Diploma qualification

in any field (Degree holders are welcome).

Fresh graduates

are encouraged to apply. Strong communication and interpersonal skills. Customer-focused, professional, and proactive attitude. Able to multitask and perform well under pressure. Willing to work

24-hour rotational shifts

, including weekends and public holidays. Basic computer literacy and familiarity with email and chat platforms.

What You'll Gain

Comprehensive

training and onboarding support

. Opportunities for

career growth and skill development

. Dynamic and inclusive

work environment

. Exposure to

professional customer service standards

.
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person