Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Job Type: Full-time
Pay: RM4,000.00 - RM4,500.00 per month
Benefits:
Health insurance
Opportunities for promotion
Professional development
Education:
STM/STPM (Preferred)
Experience:
Customer Care Specialist: 1 year (Preferred)
Language:
Mandarin (Preferred)
Location:
Cyberjaya (Preferred)
Work Location: In person
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