Job Description

Responsibilities:

Provide front-line support to our customers via live chats, phones, and email. Answering queries and resolving client issues regarding our products, platforms, and promotion. Address customer feedback as well as complaints professionally. Record and update customer data and other relevant information when necessary. Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Qualifications:

Candidate must possess at least Secondary School / SPM certificate. 1-2 years working experience, preferably in Customer Service (Financial industry would be a distinct advantage). A genuine interest in working in financial markets and client services. Passionate about delivering quality support with a positive attitude, excellent communication and interpersonal skills. A logical and analytical approach to problem-solving. Willing to work on shifts (Including weekends if required). Fluent in

Mandarin and English

including written and verbal communication skills. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Job Type: Full-time

Pay: RM5,000.00 - RM6,500.00 per month

Benefits:

Opportunities for promotion Professional development
Language:

Mandarin (Required)
Work Location: In person