Job Description

MohonKelayakan

• Language proficiency: English & Bahasa Malaysia.
• Candidate must possess at least Diploma in Business Studies/ Administration/Management, Logistic/ Transportation/ Warehousing/ Inventory Management or equivalent.
• Proven 2 years of experience as a customer service role in the logistics or freight forwarding industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Familiarity with import/export regulations and shipping documentation is advantageous.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Adaptability and flexibility to accommodate changing customer needs and business requirements.

Tanggungjawab

• Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information.
• Assist customers with order placement, tracking, and delivery status updates.
• Address customer concerns, complaints, and escalations in a professional and empathetic manner.
• Collaborate with relevant departments to resolve customer issues and ensure a satisfactory resolution.
• Receive and process customer orders, handling bookings to ensuring accuracy and completeness.
• Research rates and routings; create routing orders and quotations
• Coordinate with operation teams to arrange shipments, transportation, and delivery schedules.
• Track shipments and provide customers with real-time updates on their order status.
• Ensure smooth coordination between customers and internal departments to meet customer expectations.
• Prepare and review shipping documents, such as bills of lading and customs declarations for shipment execution.
• Update & ensure compliance with import/ export regulations and documentation requirements.
• Maintain accurate records of customer interactions, transactions, and shipment details.
• Assist in the creation and maintenance of customer profiles and databases.
• Identify and resolve customer issues promptly, collaborating with internal teams as necessary.
• Escalate complex or unresolved issues to senior team members or management for further action.
• Follow up with customers to ensure their satisfaction with the resolution provided.
• Build and maintain strong relationships with customers, understanding their needs and preferences.
• Proactively identify opportunities to upsell or cross-sell additional services to customers.
• Gather customer feedback and suggestions, providing insights to improve products or services.
• Collaborate with the sales team to support customer retention and identify potential growth opportunities.

Manfaat

• All Selangor Public Holiday
• Staff development
• Medical insurance subsidy
• Company trip/ dinner
• EPF SOCSO
• Performance bonus
• Annual bonus

KemahiranCustomer service Documentation Analyzing Information Problem Solving Market Knowledge Multi-tasking Communication Skill Customer InquiriesImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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