Job Description

If interested, Kindly share your CV at poonam.g@trinitywfs.com

Role: Customer Service

Location: Subang, Jaya

Salary Offer:

RM2,400

KPI Incentive:

RM300

Shift Allowance:

Shift ends from 8:30pm to 11:00pm will be entitled for RM 10 per day

Shift ends at 12am & above will be entitled for RM30 per day

Location:

UOA Business Park, Shah Alam (5-minute walk from LRT Subang Jaya)

Work Schedule:

Rotational shifts between 8am - 10pm

9 hours per shift

5 working days + 2 rest days per week

Overview:

Handle customer inquiries via voice, live chat, and email with professionalism and urgency Take ownership of customer concerns and ensure timely resolution Present product information clearly and confidently across all platforms Balance customer needs with business goals using effective communication and sales techniques Meet individual KPIs and contribute to overall team success Promote self-service tools and guide customers toward efficient solutions Collaborate with Team Leaders and Managers to improve processes Uphold strict confidentiality and data protection standards
Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM1,786.60 - RM2,400.00 per month

Benefits:

Professional development
Work Location: In person