Customer Service In Melaka City (welcome Fresh Graduate0

Melaka, Malaysia

Job Description


Responsibilities: \xe2\x80\xa2 Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation. \xe2\x80\xa2 Follow up and resolve customers complains and ensure it is close to satisfaction. \xe2\x80\xa2 Work closely with team members and leaders at all times to achieve quality results and productivity. \xe2\x80\xa2 To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure. \xe2\x80\xa2 Any other duties assigned by the team leader. Requirements: \xe2\x80\xa2 Min qualification : SPM with 2 year relevant work experience. \xe2\x80\xa2 FRESH GRADUATES (Diploma) (Degree) are encouraged to apply. \xe2\x80\xa2 Candidate with or without customer service experience can apply. \xe2\x80\xa2 Must be able to communicate and write well in ENGLISH. \xe2\x80\xa2 Ability to speak MANDARIN AND ENGLISH (Dual language allowance of RM600) is an added advantage but not necessary. \xe2\x80\xa2 Must be able to work on shift basis with additional allowance of RM150 (1 shift = 8.5 hours) (5 working days). \xe2\x80\xa2 Shift Allowance RM9/day for shift that ends at 8pm onwards. \xe2\x80\xa2 Good interpersonal and communication skills. \xe2\x80\xa2 Basic computer literacy (MS Office). \xe2\x80\xa2 Candidate must be willing to work in Melaka City. Benefits \xe2\x80\xa2 Shift Allowance: RM 9 \xe2\x80\xa2 Language Allowance: up to RM 600 (ONLY for Mandarin speakers) \xe2\x80\xa2 Customer service allowance: RM 150 monthly \xe2\x80\xa2 Overtime Entitlement \xe2\x80\xa2 Other Incentive / KPI Facilities & Benefits \xe2\x80\xa2 Fully equipped gym with aerobics studio & shower facilities. \xe2\x80\xa2 Rest & relax area (pool, foosball, etc). \xe2\x80\xa2 We are located nearby shopping malls and housing area. Career Prospect: \xe2\x80\xa2 Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session. \xe2\x80\xa2 Career path program with Multi-functional Product, process, soft skill, developmental training.
It is Asia Recruit\'s (www.asiarecruit.com.my) vision to enrich people\'s lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line. We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD883910
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Melaka, Malaysia
  • Education
    Not mentioned