Job Description

Tenure:

Contract (18 months)

Supporting Market:

Singapore

Working Day & Hour:

Monday - Friday (8.30am-5.30pm)

Job Responsibilities:

Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate Undertake any other works and duties allocated by management as and when required

Job Requirements:

At least Diploma or Degree in any field from a recognized college or university Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry. Experience in handling international calls will be an added advantage. Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage. Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
Job Types: Full-time, Contract
Contract length: 18 months

Pay: Up to RM3,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion
Application Question(s):

How long for your notice period? What is your expected salary?
Education:

STM/STPM (Preferred)
Work Location: In person