Job Description

CUSTOMER SERVICE TECHNICAL IMMEDIATE HIRING! SALARY: RM1600-RM1800 / MANDARIN SPEAKER - RM2200 LOCATION: JALAN WERE KUCHING, SARAWAK WORKING HOURS / WORKING TIME: ROTATE SHIFT / MONDAY-SUNDAY Requirement SPM (Must passed BM & BI) / Age : 19yo & above Good communication skill (BM & BI). Mandarin & Tamil will be added advantage. Call Centre experience will added be advantage. Able to work in shift. Able to work immediately. Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. Handle inbound customers inquiries & request via voice & alternate channel (eg. Whatsapp, chat, email & SMS) regarding TM Product e.g billing inquiries, technical inquiries and general inquiries. To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. Responsible to ensure customer\'s satisfaction in form of courteous and prompt service and update customers with accurate information. Ensure diligent follow up and fulfill promises made to customers. Establish and maintain good relationships with customers, build better customer experience. Adhere strictly to the contact center standards operating procedures and guidelines. Any other tasks as assigned by Supervisor. INTAKE DATE: 8 March 2024 FAST RESPOND: 018-9014092 (AZWA)

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