Job Description

Position : Customer Service Representative

Salary Range : RM 2,500 - RM 5,500

Location : Bangsar South, KL

Job Scope

Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on Company's products and services.

Provides exceptional services to all customers and Brand Partners who walk-in to the Experience Centre.

Utilizes a customer-centric attitude while assisting our customers on every interaction.

Understands and expertly communicates our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries.

Generates new product orders for existing and new customers.

Works with internal staff and customers to identify and resolve challenges faced by customers.

Recommends and promotes additional products and services to increase overall sales revenue.

Consistently meets or exceeds performance expectations, including customer experience surveys, call handling metrics (including call volume), and quality standards.

Completes internal tracking of required information in order to maintain effective records.

Connects with customers by building meaningful relationships that support business success.

Represents the company in a professional, courteous, and efficient manner at all times.

Escalate product returns and refunds to relevant departments.

Completes all company training and follows established policies and procedures.

Demonstrates time management with presence/availability adhering to expectations.

Participates in company events as and when required.

Requirements

Diploma or Degree in any discipline. 3-4 years of working experience in the customer service industry. Experience in network marketing industry is a plus. 2 years of contact/call center experience preferred. Ability to act as a conduit between Customer Service Representatives and Customer Service Leadership, answering and filtering questions, escalating concerning issues and maintaining a positive, solution focused attitude and outwardly displayed energy. Fluency in spoken and written English Preferably able to communicate in Bahasa Indonesia Strong communication skills Excellent telephone and customer service skills including a customer-centric attitude Ability to demonstrate a solid work ethic daily
Technologies and Software Proficiency: Microsoft Office Suite

Exigo - Industry and company specific Customer Relationship Manager (CRM)

Five9 - Telephony platform

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM5,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Language:

Bahasa Indonesia (Required)
Work Location: In person