Job Description

Customer Service Intern - Be the Voice That Shapes Exceptional Customer Experiences!

At

Foodabox Dot Com Sdn. Bhd.

, we're redefining what it means to deliver excellent customer experience in the sustainable packaging industry. As we continue growing rapidly, we need energetic, people-centered individuals who are passionate about helping customers, solving problems, and ensuring every interaction leaves a positive impression.

If you're eager to sharpen your communication skills, learn how customer support works in a fast-moving environment, and contribute to a purpose-driven business that's helping reduce waste--this internship is your perfect opportunity.

What You'll Be Doing

Be the Frontline Hero:

Respond promptly to customer enquiries through phone, live chat, WhatsApp, or email--including supporting urgent cases when necessary.

Deliver Accurate Information:

Provide clear, complete, and professional responses to assist customers with product details, order status, processes, and general inquiries.

Assist With Order-Related Requests:

Prepare, pack, and coordinate the posting of product samples based on customer needs.

Help Us Grow:

Generate sales leads through customer interactions, including handling inbound enquiries and performing simple outreach to convert potential customers.

Create Happy Customers:

Ensure customer satisfaction through friendly, proactive support and effective communication.

Build Trusting Relationships:

Maintain good rapport with customer accounts by keeping communication open and helpful.

Anticipate Customer Needs:

Follow up with existing customers on reorders, feedback, or additional service opportunities.

Keep Things Organized:

Record and update customer interactions, order details, complaints, and follow-up actions in our system.

Resolve Issues Effectively:

Acknowledge customer complaints, propose solutions, and follow up to ensure resolution. Escalate advanced cases when necessary.

Understand Customer Behaviour:

Study customer interactions--especially through website and chat channels--to identify issues, trends, and opportunities for improvement.

Share Insights:

Provide feedback on customer pain points and overall customer service process efficiency.

Support the Team:

Assist with any other customer service-related tasks as needed.

What We're Looking For

Education:

Diploma or Bachelor's degree in Business, Marketing, Communications, Supply Chain, or related fields.

Experience:

No experience required--fresh graduates and students are welcome.

Skills:

Strong communication, problem-solving skills, and a service-oriented mindset.

Attitude:

Friendly, proactive, patient, and eager to learn.

Teamwork:

Ability to collaborate with various teams like sales, operations, and logistics.

Detail-Oriented:

Organized and committed to delivering high-quality work.

Why Foodabox?

Purpose-Driven Mission

- Join a company that's helping reduce environmental waste through sustainable packaging.

Fast-Growing Company

- Be part of a dynamic team with real opportunities to learn.

Hands-On Learning

- Gain practical experience handling real customer interactions.

Supportive Culture

- Work with a team that values your ideas and growth.

If you're ready to elevate customer experiences and be part of a meaningful mission--we'd love to meet you. Apply now and start your journey with us!

Job Type: Internship

Pay: RM700.00 per month

Benefits:

Free parking
Work Location: In person