Job Description

About the Role

We're looking for a friendly, responsible, and proactive Customer Service Executive to support our daily operations. You'll play a key role in coordinating between clients, supervisors, and team members -- ensuring smooth communication, accurate record-keeping, and excellent customer satisfaction.
Compensation Package

Basic Salary: RM2,500 - RM3,200 Performance Allowance: RM300 - RM1,000 Sales Commission: 10% for every successful deal Working Hours: 8:30 AM - 5:30 PM (Monday to Friday; required to reply customers during Saturday and Sunday) Probation: 3-6 months (based in Medini) After Confirmation: Work location shifts to Taman Molek, JB
Key Responsibilities

Contact customers and arrange appointments with referrals Record and update customer information accurately in data sheets Coordinate orders for supervisors and maids Maintain finance records, worker off-days, and supervisor claims Follow up on client payments Handle customer inquiries and feedback professionally Prepare quotations, invoices, and order documentation Provide sales support and follow-ups with clients
Requirements

Able to communicate effectively in Chinese (Mandarin / Cantonese) Strong organizational and multitasking skills Responsible, detail-oriented, and service-minded Familiar with KPI-based performance goals Basic experience in customer service, admin, or coordination is an advantage
Why Join Us

Attractive allowance & commission system Career growth opportunities with structured training Friendly and supportive working environment Long-term stability with an expanding company EPF, SOCSO & EIS provided
Job Type: Full-time

Pay: RM2,500.00 - RM3,200.00 per month

Work Location: In person