Customer Service / Khidmat Pelanggan Kulim (contract)
Kulim, M02, MY, Malaysia
Job Description
*This position is contract staff under period of 3 months. (Urgent hiring)
Key Responsibilities :
Customer Interaction: Greet all incoming calls professionally and answer a timely manner.
Order Management: Process and key in all orders using the
Customer Service and Traffic Control
system efficiently.Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.
Shipment Reception: Receive and log Lodge-In shipments from customers accurately.
Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.
Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.
Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.
Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.
Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.
Qualifications:
SPM or Diploma qualification. (Fresh graduates are encouraged to apply!)
Excellent interpersonal and communication skills, proficient in computer applications.
Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.
Please contact
Ms Norsuhaila
at+60 13-354 2802
for further informationJob Type: Temporary
Contract length: 3 months
Pay: From RM1,700.00 per month
Work Location: In person
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Job Detail
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Job IdJD1169089
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKulim, M02, MY, Malaysia
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EducationNot mentioned