Job Description

About the role

Join the customer service team at WARISAN KAYANA GROUP SDN BHD, a leading provider of call centre services in Kota Bharu, Kelantan. In this full-time role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met efficiently and effectively.

What you'll be doing

Responding to inbound calls from customers and addressing their queries or concerns in a prompt and professional manner Providing accurate information about our products and services, and guiding customers through any processes or transactions Logging customer interactions and maintaining detailed records to support our quality assurance processes Working closely with other teams to escalate and resolve more complex issues Contributing to the continuous improvement of our customer service operations Can do live broadcast through social media will be prioritized

What we're looking for

Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs Strong problem-solving and critical thinking skills to handle a variety of customer inquiries Proficient in the use of relevant software and technology to effectively manage customer interactions Commitment to providing exceptional customer service and a genuine desire to help others Previous experience in a customer service or call centre role, preferably within the call centre, customer facing & customer service industry Fresh graduates can apply to try new experience!

What we offer

At WARISAN KAYANA GROUP SDN BHD, we are dedicated to creating a supportive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits, including:

Opportunities for career development and advancement Comprehensive health and wellness programs Flexible working arrangements to support work-life balance A collaborative and dynamic team culture

About us

WARISAN KAYANA GROUP SDN BHD is a leading provider of call centre services in Kota Bharu, Kelantan. With a strong focus on customer satisfaction, we deliver high-quality solutions to a diverse range of clients. Our team of dedicated professionals is committed to exceeding customer expectations and driving the success of our business.

Apply now to join our dynamic team and begin your journey with WARISAN KAYANA GROUP SDN BHD.

Job Type: Full-time

Pay: RM1,900.00 - RM2,100.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

How much notice are you required to give your current employer? What's your expected monthly basic salary?
Experience:

Customer service: 1 year (Preferred)
Work Location: In person