Jobscope:
1. Ensure that the CS team provides quality responses to our customers
2. Stay actively up-to-date as to what is happening in the company regarding new products and marketing communications
3. Proactively solves problems and provides timely resolution to ensure minimal impact on customer and employee satisfaction.
4. Identifies team and individual training needs and develops plans for immediate and long-term performance improvements.
Requirements:
1. Possesses a SPM or Diploma/Degree in any field.
2. Passionate about the customer's experience.
3. Possess high patience. The ability to handle customers in a friendly and polite fashion at all times.
Job Type: Full-time
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
Maternity leave
Opportunities for promotion
Parental leave
Professional development
Work Location: In person
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