Job Description

MohonKelayakan

• Must be able to speak, read and write in English, and Mandarin
• Able to work on rotational shift/ night shift
• Fresh graduates are welcome with any field of study
• Candidates with little to no prior work experience are encouraged to apply
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
• Able to receive continuous feedback and work in a fast-paced working environment

Tanggungjawab

• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Processing payments and confidential client information in a manner that is precise and safeguards the customer\'s personal and financial payment data at all times
• Pro-actively support customers to mitigate the risk of damage to the client\'s brand and customer loyalty
• Identify and escalate priority issues through appropriate channels as and when necessary
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
• Maintains and improves quality of service by sharing suggestions and recommendations
• Keeps job knowledge and skills up to date by attending training and continuously learning
• Meets all key performance indicators set by the company and client
• Adheres to the policies and procedures set by the company and client

Manfaat

• KWSP and SOCSO
• Annual leave and sick leave
• Medical & Insurance Coverage
• Career Progression opportunities - you maybe able to get promotion easily.

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