Job Description

TDCX (MY) Sdn. Bhd. Hiring! Full Time Customer Service (????) in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl
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Customer Service (????)
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MYR4,000 - MYR4,500 Per Month
KL City,
More than 40 have applied to this job
Posted a day ago o Closing 8 Oct 2025
More than 40 have applied to this job
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Requirements
We are looking for a dedicated individual who is fluent in Mandarin to join our team, where you will provide support to Mandarin speaking customers. This position requires working on a rotating shift schedule, and our company's location is easily accessible by public transport.

• We welcome candidates from diverse educational backgrounds - training is provided!
• Fluent in Mandarin to effectively communicate with Mandarin-speaking clients (written and spoken).
• Minimum 1 year of customer service experience (fresh graduates or without Customer Service experience are welcome to apply).
• Flexibility to work on a rotating shift schedule.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide excellent support to customers through all relevant communication channels.
• Ensure all customer inquiries are resolved in accordance with the company's processes and procedures.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Stay updated on company procedures and processes.
• Perform any other duties and responsibilities assigned by management, within your role to support the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System.

Benefits
Work from KL Sentral, the comfort of your home, or our award-winning office locations Enjoy a competitive salary, performance incentives, and shift allowances 5-day work week (40 hours) with 24/7 rotational shifts Live Chat only - no phone calls, just meaningful digital conversations Be part of a dynamic, innovative team driving the future of finance Receive certified training from our amazing trainers and team leads Gain exclusive tips & tricks to thrive in the Fintech world - all you need is at least 1 year of customer support experience
Skills
Communication Customer Service
Important Information
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Skills Required