Job Description

Wodages Hiring! Full Time Customer Service in WP Kuala Lumpur, Earn up to MYR 3,800 - Ricebowl
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Customer Service
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MYR2,800 - MYR3,800 Per Month
KL City,
Fresh Graduates
Fewer than 10 applicants. Your chances are good!
Posted 19 hours ago o Closing 17 Nov 2025
Fewer than 10 applicants. Your chances are good!
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Requirements

• Possess a Diploma in any field.
• Entry-level position; fresh graduates are encouraged to apply.
• Excellent verbal and written communication skills in English.
• Demonstrated ability to provide exceptional customer service.
• Strong problem-solving skills with the ability to identify and resolve customer issues efficiently.
• Ability to actively listen to customer concerns and provide appropriate solutions.
• Proficiency in conflict resolution and handling difficult customers with empathy and professionalism.
• A passion for hospitality and creating positive customer experiences.
• Willingness to work onsite in Kuala Lumpur.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our accommodation, travel services and resolve customer issues effectively.
• Actively listen to customers, understand their needs, and offer appropriate solutions or alternatives.
• Document customer interactions and resolutions accurately in the customer service system.
• Escalate complex issues to senior team members or other departments as needed.
• Follow up with customers to ensure their issues are resolved and they are satisfied with our service.
• Identify and report trends in customer inquiries and complaints to help improve our services.
• Collaborate with other team members to ensure consistent and high-quality customer service.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Compassionate Leave
• Company Trip
• Employee Discount on company products/services
• Maternity Leave
• Performance Bonus
• Parental Leave
• Salary Increment
• Staff Appreciation & Rewards
• Nearby public transportation

Additional Benefits

• Training Provided

Skills
Customer Service Communication Skills Problem Solving Hospitality Active Listening Conflict Resolution
Important Information
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Skills Required