Job Description

Job Responsibilities:

Handle inbound and outbound customer inquiries via email, phone, and live chat. Respond to questions, complaints, and requests in a professional and timely manner. Provide solutions for common delivery issues (late, missing, or damaged parcels) and escalate when needed. Update and maintain records in the system. Prepare daily reports/trackers and share updates with teams. Work with operations and other departments to improve processes and customer experience. Support ad-hoc tasks, special projects, or campaigns as required.

Working Hours & Schedule:

5 working days rotational shift and off days Shift 1 (9:30am-6:30pm) Shift 2 (3pm-11pm)

Salary & Incentives:

Basic Salary:

RM2,500 - RM3,000

Why Join Us?

Be part of a

dynamic team

where no two days are the same.

Grow fast

with real hands-on experience in customer service & operations. Join exciting

projects and campaigns

, not just routine tasks. A workplace that values

teamwork, growth, and fresh idea

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person