Job Description

Banking Sector | Full-Time Role | Comprehensive Training Provided

We're seeking a customer-centric individual to join our team as a Customer Service Representative. As a vital part of our customer service team, your key responsibilities will include:

Managing a high volume of incoming calls (approximately 80 calls per day) Addressing customer inquiries and resolving complaints efficiently and professionally Promoting our latest campaigns and special offers to customers

What We Offer:

Competitive base salary of up to RM 4,000 (based on experience) Attractive allowances, including: Fixed Shift Allowance: RM 350 Quarterly KPI Incentives: RM 800 - RM 1,800 Claims for transport, meals, language skills, and overtime Comprehensive employee benefits, such as insurance and dental coverage

Who We're Looking For:

Fresh graduates with a degree are encouraged to apply SPM and Diploma holders with call center experience are welcome Open to all races and genders Proficiency in Mandarin is a plus
Job Types: Full-time, Permanent, Contract, Fresh graduate
Contract length: 24 months

Pay: RM2,800.00 - RM4,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

How much is your expectation salary
Education:

STM/STPM (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person