Job Description

Key Responsibilities:

Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart. Ensures highest standard of service delivery on personalized phone services to our customers. Handling and resolving customer complaints proficiently. Displaying a high level of quality and professionalism when dealing with customers. Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines. Educates the customer about the Bank's products and services and directs them toward available resources for self-help. Enters customer data and other relevant information into the relevant systems (as required) completely and accurately. Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer Maintains confidentiality of the Bank's customers and data. Proactively identifying, researching and gathering feedback from customers to improve and enhance customer's experience.

Key Requirements:

Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service. Possess a pleasant voice & good telephone etiquette. Resourceful, proactive, attentive to details and a good team player.

Remark:

Benefits

for night shift: RM45 per night shift allowance & RM25 transport allowance will be given for a night shift. So, the total will be RM70 per night. Fixed allowance RM350

Location:

Jalan Tun Razak, KL
Job Types: Full-time, Permanent

Pay: RM3,200.00 - RM4,200.00 per month

Benefits:

Professional development
Application Question(s):

Are you willing to work on rotational shift? What is your current basic salary (excluding of allowance and etc)? What is your expected basic salary (excluding of allowance and etc)? What did you get for your English during SPM (eg, A,B,C and etc..)?
Work Location: In person