Job Description

JOB VACANCY

POSITION - CUSTOMER SERVICE LOGISTICS

LOCATION - DAMANSARA, PJ

SALARY - RM 2500-3200

Responsibilities:

Customer Interaction:

? Serve as the primary point of contact for customers regarding their Export and import

shipments.

? Respond promptly to customer inquiries via phone, email, or in-person.

? Provide customers with shipment status updates, tracking information, and resolution

of any issues or delays.

? Provide courteous and professional service to all enquiries and requests for services

from customers at all times.

? Build positive relationship with customer for customer retention and growth of new

business.

? Monitor and ensure agreed service level are met and adhere strictly to all customer

specific standard operating procedures, including meeting all deadlines stipulated by

the customer within the process flow.

Coordination and Communication:

? Coordinate with internal departments such as operations, sales, and finance to

ensure smooth handling of Export shipments.

? Communicate with carriers, customs brokers, oversea agents and other logistics

partners to facilitate timely and accurate shipment deliveries.

? Monitor and follow up on shipments to ensure timely delivery and resolve any issues

that arise during transit.

? Keep customers updated should there be any delays or abnormalities to their

shipments.

? Send pre-alert, do billing and costing

Problem Solving:

? Handle customer complaints and issues proactively, seeking effective solutions and

ensuring customer satisfaction.

? Investigate and resolve any discrepancies in shipment documentation or delivery.

? Providing leadership to customer service team by setting good example for other

employee. (for senior position)

Reporting and Record-Keeping:

? Maintain accurate records of all Export and import transactions and customer

interactions.

? Prepare regular reports on shipment statuses, customer service metrics and

operational performance.

Continuous Improvement:

? Identify opportunities to improve Export and import processes and customer service

procedures.

? Participate in training and development programs to stay updated on industry trends

and regulations.

? Perform any ad-hoc tasks as and when required by the management.

Email resume to SHUEAGENSI@GMAIL.COM

AGENSI PEKERJAAN NS SHUE SDN BHD.

Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner. Overseeing the training of new employees to ensure they are able to perform their jobs effectively. Ensuring that all customer service representatives have the tools they need to do their jobs efficiently and effectively. Providing feedback to supervisors regarding employee performance in order to help them improve their work. Monitoring customer satisfaction levels to identify trends or problems with customer service quality. Creating and maintaining a database of customer information such as contact information and purchase history. Acting as a liaison between customers and management to resolve problems or concerns.
Job Type: Full-time

Pay: RM2,500.00 - RM3,200.00 per month

Work Location: In person