Job Description

Key Responsibilities Customer Service ? Serve as the first point of contact for customers via phone, email, or in person. ? Handle customer inquiries, bookings, and service requests promptly and professionally. ? Coordinate with operations, warehouse, and transport teams to ensure timely delivery and smooth logistics arrangements. ? Provide accurate information regarding shipment status, delivery schedules, and service requirements. Indoor Sales Coordination ? Support the sales team in preparing quotations, proposals, and sales presentations. ? Process sales orders and follow up on customer confirmation and billing documentation. ? Monitor customer accounts, ensure timely invoicing, and assist in payment follow-ups. ? Identify potential sales opportunities through inbound inquiries and upselling existing customers. Key Requirements ? Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field. ? Minimum 2-3 years of working experience in customer service or sales coordination, preferably in the logistics/shipping industry. ? Strong communication, interpersonal, and negotiation skills. ? Good organizational skills and ability to multitask under pressure. ? Proficient in MS Office (Excel, Word, PowerPoint) and familiar with logistics software/CRM systems. ? Customer-oriented with problem-solving skills and attention to detail.

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: In person