Job Description

Mohon
Lokasi Kerja Berhampiran Stesen

• Kuala Lumpur Sentral Kuala Lumpur WP Kuala Lumpur Malaysia 50470
• Prima Avenue 8Cyberjaya Cyberjaya Selangor Malaysia 63000
• GtowerKuala Lumpur Kuala Lumpur WP Kuala Lumpur Malaysia 50450

Penerangan Kerja
Kelayakan

• Min. SPM with cert and above
• Experience: prefer at least 6 months experience in customer service, but fresh graduate are welcome to apply
• Excellent verbal/written communication.
• Strong problem-solving and multitasking abilities.
• Proficiency with basic computer skills.
• Patience and empathy when handling frustrated customers.
• Proficiency in Mandarin and English (Read/Write/Speak)

Tanggungjawab
:
We are seeking a Customer Service Representative to join our team! In this role, you'll be the first point of contact for our customers, providing exceptional support via phone, email, and chat. You'll resolve inquiries, process orders, and ensure a seamless customer experience while upholding our company's values.
Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve issues related to orders, accounts, or services.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams (Sales, Logistics, Tech) to escalate complex cases.
• Identify opportunities to improve customer satisfaction and loyalty.

Manfaat

• Training provided
• Allowance
• 5 working days

Manfaat tambahan

• 5 Working Days

Kemahiran
Customer Service Communication Skills Multilingualism (Malay English Mandarin) Problem Solving Active Listening Conflict Resolution Empathy
Cara nak pergi ke Manpower Staffing Services (Malaysia) Sdn. Bhd. guna pengangkutan awam?
Kuala Lumpur
Pengangkutan Awam Berdekatan
All LRT MRT KTM Monorail
KTM - KL SENTRAL
0.0 km
LRT - KL SENTRAL
0.0 km
MRL - KL SENTRAL
0.0 km
MRT - MUZIUM NEGARA
0.4 km
MRL - TUN SAMBANTHAN
0.6 km
KTM - KUALA LUMPUR
1.0 km
LRT - BANK RAKYAT BANGSAR
1.1 km
LRT - PASAR SENI
1.4 km
MRT - PASAR SENI
1.4 km
MRL - MAHARAJALELA
1.5 km
KTM - MID VALLEY
1.8 km
MRT - MERDEKA
2.0 km
Cyberjaya
Pengangkutan Awam Berdekatan
MRT
PUTRAJAYA SENTRAL
1.5 km
CYBERJAYA CITY CENTRE
1.7 km
Kuala Lumpur
Pengangkutan Awam Berdekatan
All LRT MRT KTM Monorail
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
Peringatan Penting
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Skills Required