Job Description

Mohon

Kelayakan

• Diploma or Degree in Business Studies/Administration/Management or equivalent.
• Min 3 years of successful track record in customer service, fulfillment or operational support.
• Experienced in Customer Relationship Management tools or consumer analytical skills
• Good skills in Networking, Financial Analysis, Sales, Proactive, Energetic, Integrity and possess good business acumen.
• Good interpersonal and communication skills and able to interact with people at all levels.
• Open-minded and go-getter, determined to work and have staying power to see things through.
• Able to work independently with min supervision and Target Success Driven.

Tanggungjawab

• Build rapport and establish good relationships with customers to ensure customer retention.
• Know our products inside and out so that you can answer questions
• Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
• Keep customers updated on the latest products in order to increase sales.
• Oversee the relationship with customers handled by team.
• Resolve customer complaints quickly and efficiently.
• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Understand key customer individual needs and addressing these.
• Keep records of customer interactions, transactions, comments, and complaints.
• Familiar with Customer Relationship Management tools
• Other administrative ad-hoc duties where necessary.

Manfaat

On top of payroll statutory contribution under employment act:

• Group Hospitalise and Surgical Insurance
• Group Personal Accident Insurance
• Group Medical Examination
• Group Medical Card
• Monthly KPI Reward
• Hostel Accommodation
• Travelling Allowance
• Meal Allowance
• Annual Dinner
• Team Building
• Company trip
• Yacht Trip
• Staff Discount
• Annual Bonus
• Long Service Award
• Performance Bonus
• Entertainment Claim
• Dental care Allowance
• Sport and Wellness Day
• Vision Health Allowance
• External Training Program
• Professional Membership Allowance
• Bona Fide Token (Birthday, Legal Married, Hospitalisation)

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