Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-b40fe036>Customer Service ManagerFollowMYR6,000 - MYR8,000 Per MonthKL City,Urgent JobFewer than 40 applicants. You still have a chance!Posted 4 hours ago xe2x80xa2 Closing 16 Feb 2025Fewer than 40 applicants. You still have a chance!SaveApplyRequirements

• Proven experience minimum 5 years in customer service or similar leadership role in hotel/tourism industry.
• Excellent communication in verbal, written & visual skills.
• Strong leadership and team management abilities.
• Analytical mindset to interpret data & identify solutions.
• Ability to craft, coach & deliver training programs to customer service executives.
• Bachelor's degree or diploma in Business, Communications or related field preferred.
• Language required: English, Bahasa Malaysia, Mandarin.

Responsibilities

• Overseeing the daily operations of the customer service team, ensuring KPI's and service standards are met.
• Supports the developmental needs of team and coaching, mentoring or craft, coach & deliver training programs.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations & recognizes performance.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction to improve efficiency and enhance customer satisfaction.
• Resolve escalated issues promptly.
• Collaborate with sales, product & marketing departments to address customer feedback and improve processes.
• Prepare reports on team performance.
• Solicits employee feedback and reviews to identify and address employee problems or concerns.
• Assists as needed in the interviewing and hiring of employee team members.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Benefits

• Casual attire
• Hot desk environment
• Nearby LRT (KLCC), MRT (Conlay & Bukit Bintang) & Monorail (Raja Chulan)
• Statutory deductions
• Commission
• Performance incentives
• Annual leave
• Dental allowance
• Optical allowance
• Panel clinic
• Life insurance
• Attendance bonus
• Learning incentive

Additional Benefits

• 5 Working Days
• Annual Leave
• EPF / SOCSO / PCB

SkillsCommunication Skills Problem-Solving SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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