Job Description

We're hiring a Customer Service Manager to oversee contract execution, order fulfillment, and customer relationship management. This role requires strong leadership, industry experience, and the ability to push for proactive service delivery across internal and external stakeholders.

• Oversee customer service operations including contract clearance, order execution, and communication.
• Lead and coach a high-performing customer service team to ensure timely and accurate order fulfillment.
• Build strong relationships with key customers and internal teams, including sales and planning.
• Push for proactive service delivery, drive solutions, not just accommodate issues.
• Resolve customer complaints and delivery issues through root cause analysis and corrective actions.
• Coordinate with production, logistics, and quality teams to align on order commitments and delivery timelines.
• Identify and implement process improvements using data and KPIs.
• Ensure clear communication and alignment with the sales team and other internal stakeholders.

Lead customer operations in a fast-paced industrial environment.Drive proactive service execution and team leadership.
A successful Customer Service Manager should have:

• Degree in Business Administration or related field.
• 7-10 years of customer service experience, with at least 3 years in a leadership role.
• Industry experience in FMCG or similar manufacturing environments preferred.
• Strong leadership presence and ability to manage stress in high-pressure situations.
• Customer-centric mindset with excellent communication and problem-solving skills.
• Proactive, assertive, and capable of driving change across teams.

Our client is a reputable player in the FMCG industry, serving a diverse customer base across regional markets. With a strong focus on operational excellence and customer satisfaction, the company is looking to elevate its service standards through leadership and process improvement.

• Opportunity to lead a core function in a well-established industrial business.
• Collaborative work environment with cross-functional exposure.
• Platform to drive service excellence and operational improvements.
• Stable organization with long-term career growth potential.

This is an exciting opportunity for a Customer Service Manager to make a meaningful impact in the FMCG industry. If you're based in Klang Valley area and looking to advance your career, we encourage you to apply today!

Skills Required