Job Description

COMPANY OVERVIEW
A pioneer in the specialty oils and fats industry is seeking a Customer Service Manager/Team Lead to lead and elevate the customer experience. This role is central to building lasting client relationships, driving operational efficiency, and leading a high-performing team.
JOB RESPONSIBILITIES

• Customer Relationship Management: Serve as the primary contact for customers, ensuring satisfaction and fostering long-term loyalty.
• Order Fulfillment Oversight: Manage the end-to-end order cycle, ensuring timely and accurate delivery while resolving issues effectively.
• Team Leadership: Coach and develop a motivated customer service team committed to excellence.
• Process Improvement: Leverage data and KPIs to enhance service delivery and operational efficiency.
• Cross-Functional Collaboration: Work closely with production, supply chain, quality, and finance teams to align on timelines and commitments.

JOB REQUIREMENTS

• Bachelor's degree in Business Administration or a related field.
• 7-10 years of customer service experience, including 3+ years in a leadership role (preferably in manufacturing or industrial sectors).
• Strong leadership, communication, and conflict resolution skills.
• Proven ability to drive service improvements and foster a customer-first culture.

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Skills Required