Job Description

about the role -To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements) -To be the customer\'s primary point of contact within Orange Business Services, for all Service related issues, with the exception of Incident Management, where the CSM in case of major incidents could act as a secondary escalation point (Customer Service Desk will be the primary escalation point). -To proactively identify existing customer needs, and opportunities to grow the customer relationship with Orange. Work with the account team to up-sell Service Management and/or other Orange products and services. -To maintain adequate knowledge of Orange Business Services solutions and services about you -Language Skills: English (if not mother tongue, fluent written and verbal), Japanese language (if not mother tongue, fluent written and verbal) -Technical Skills: good knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies -Soft Skills: good communication, negotiation, presentation, organization skills -Can work independently, shows initiative and proactivity -Can work well under pressure and can handle escalations calmly and competently. additional information -Customer Service and Project Management experience -at least 4-5 years of work experience in customer-facing organizations within the telecom or IT industry -good level of practiced technical knowledge department Global Delivery & Operations L\'ambition d\'Orange Business est de devenir l\'int grateur r seaux et num rique de r f rence en Europe, en nous appuyant sur nos forces autour des solutions de connectivit nouvelle g n ration, du cloud et de la cybers curit . Nos 30 000 femmes et hommes pr sents dans 65 pays, dont chaque voix compte, sont tous anim s par la m me d termination et le m me esprit d\' quipe, pour construire les solutions digitales d\'aujourd\'hui et de demain et cr er un impact positif pour nos clients, pour leurs salari s et pour la plan te. Nous offrons des opportunit s passionnantes gr ce des projets innovants dans la data et le digital, le cloud, l\'IA, la cybers curit , l\'IoT, ou encore le digital workspace etle big data. Venez vivre cette aventure avec nous!

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