Job Description

?? Customer Service Manager Jobs, salary up to MYR 8,000 in Pacific Enterprise Solutions Sdn Bhd Petaling Jaya - Ricebowl
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Customer Service Manager
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MYR6,000 - MYR8,000 Per Month
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Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Posted 4 hours ago o Closing 12 Jan 2026
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
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• 8trium, Unit M1-3-05, Level, 3, Jalan Cempaka SD Petaling Jaya Selangor Malaysia 52200

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• Proven experience in customer service management, demonstrating a track record of successfully leading and developing customer service teams.
• Strong leadership skills with the ability to motivate, mentor, and manage a team of customer service professionals to achieve and exceed performance targets.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, team members, and other stakeholders.
• Proficiency in customer relationship management (CRM) systems and other customer service technologies to enhance service delivery and efficiency.
• Demonstrated ability to develop and implement customer service strategies and initiatives that improve customer satisfaction and loyalty.
• Exceptional problem-solving and conflict resolution skills, with the ability to handle complex customer issues and complaints in a professional and timely manner.
• Fluency in Mandarin, Cantonese and English.
• Solid understanding of performance management principles and the ability to set goals, monitor performance, and provide constructive feedback to team members.
• Strong time management and organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Diploma in a relevant field, such as business administration or customer service, with at least 2 years of experience in a customer service role.

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• Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery.
• Manage and lead a team of customer service representatives, providing guidance, training, and performance feedback to ensure optimal performance and achievement of service level agreements (SLAs).
• Monitor and analyze customer service metrics, such as call volume, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement strategies to enhance service quality and efficiency.
• Handle escalated customer complaints and resolve complex issues in a timely and effective manner, ensuring customer satisfaction and loyalty.
• Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and improve the overall customer experience.
• Develop and maintain strong relationships with key customers, proactively addressing their concerns and identifying opportunities to enhance their satisfaction and loyalty.
• Conduct regular performance reviews and provide coaching and development opportunities to customer service team members to enhance their skills and knowledge.

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• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

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Problem-Solving Skills Leadership Skills Customer Relationship Management Conflict Resolution Skills Communication Skills Time Management Skills Customer Service Management Team Leadership Problem Solving Conflict Resolution Performance Management

Skills Required