Job Description

Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Full Time Customer Service (Mandarin & Cantonese)_9am To 6pm General Shifts in Kuala Lumpur, Earn up to MYR 3,700 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-181b4706>
Customer Service (Mandarin & Cantonese)_9am To 6pm General Shifts
Report
Follow
MYR3,000 - MYR3,700 Per Month
KL City,
Be an early applicant!
Posted an hour ago Closing 13 Jan 2026
Be an early applicant!
Save
Apply
Requirements
Position - Customer Service (Mandarin & Cantonese)
Location - Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur
Job Type - Permanent
Shift Time - 9am to 6pm
Shift Days - Monday to Friday
RM3000 Basic + RM200 language Allowance + Travel Allowance - RM400 + Perfect Attendance - RM100
Project - Airline
Intake - 7th April
As a Call Centre Agent, you will be the primary point of contact for the customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues and providing accurate information, all while maintaining a positive and professional demeanour.
Responsibilities
A. Key Responsibilities
1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
3. Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
4. Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
5. Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.
B. Qualifications

• Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.

• Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.

• Skills:

• Excellent Communication: Proficient in verbal and written communication in Mandarin, Cantonese and English.

• Strong Problem-Solving: Ability to effectively address and resolve customer issues.

• Calm Under Pressure: Maintains professionalism and composure in challenging situations.

• Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning.

Benefits

• General working hours.
• Exposure to work with great Leaders and team.
• Online two interviews only. No need to come physical for interview process.
• 1 Month training will be provided.

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• 5 Working Days
• Performance Bonus
• Allowance Provided

Skills
Customer Service Customer Experience Customer Support Call Center Management Problem-Solving Skills Mandarin Cantonese
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.