Customer Service Mandarin Day Shift Immediate Starter

Kuala Lumpur, Malaysia

Job Description

Mohon
Penerangan Kerja
Kelayakan
Role: Customer Service (Mandarin or Cantonese)
Prefer Immediate Starter
Location: KL Sentral, Sunway Velocity or Cyberjaya (depends on projects)

  • SPM and above
  • Fresh graduates are encouraged to apply.
  • Able work in rotational shifts (including weekends and public holidays)
  • Able to read, write, and speak fluently and spontaneously in MANDARIN and English.
  • Able to work in KL Sentral/ Sunway Visio tower/Cyberjaya.
  • Skills required: Customer Service, Mandarin Language Proficiency, Communication Skills, Problem Solving, Active Listening and Empathy
Kindly send your CV to + (Mun Yee) via Whatsapp.
Tanggungjawab
  • Understand customer enquiries and respond via applicable channels: email, chat, and call.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
  • Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.
Kindly send your CV to + (Mun Yee) via Whatsapp.
Manfaat
  • Higher Salary even for Freshers.
  • Medical Insurance, EPF/Sosco will be provided.
  • 19 days AL and 14 days
  • Attractive performance-driven rewards by meeting KPIs.
  • Training Provided - Fresher are encouraged
Kindly send your CV to + (Mun Yee) via Whatsapp.
Manfaat tambahan
  • 5 Working Days
  • Staff Activities
  • Training Provided
  • Allowance Provided
Kemahiran
Customer Service Mandarin Language Proficiency Communication Skills Problem Solving Active Listening Empathy
Peringatan Penting
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Skills Required

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Job Detail

  • Job Id
    JD1205354
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned