Job Description

Mohon
Penerangan Kerja
Kelayakan
Role: Customer Service (Mandarin or Cantonese)
Prefer Immediate Starter
Location: KL Sentral, Sunway Velocity or Cyberjaya (depends on projects)

• SPM and above
• Fresh graduates are encouraged to apply.
• Able work in rotational shifts (including weekends and public holidays)
• Able to read, write, and speak fluently and spontaneously in MANDARIN and English.
• Able to work in KL Sentral/ Sunway Visio tower/Cyberjaya.
• Skills required: Customer Service, Mandarin Language Proficiency, Communication Skills, Problem Solving, Active Listening and Empathy

Kindly send your CV to + (Mun Yee) via Whatsapp.
Tanggungjawab

• Understand customer enquiries and respond via applicable channels: email, chat, and call.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
• Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.

Kindly send your CV to + (Mun Yee) via Whatsapp.
Manfaat

• Higher Salary even for Freshers.
• Medical Insurance, EPF/Sosco will be provided.
• 19 days AL and 14 days
• Attractive performance-driven rewards by meeting KPIs.
• Training Provided - Fresher are encouraged

Kindly send your CV to + (Mun Yee) via Whatsapp.
Manfaat tambahan

• 5 Working Days
• Staff Activities
• Training Provided
• Allowance Provided

Kemahiran
Customer Service Mandarin Language Proficiency Communication Skills Problem Solving Active Listening Empathy
Peringatan Penting
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Skills Required