Job Description

Agensi Pekerjaan Mango Global Technologies Hiring! Hybrid Customer Service (Mandarin)- Dayshift Only in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl
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Customer Service (Mandarin)- Dayshift Only
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MYR3,500 - MYR4,000 Per Month
KL City,
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Posted 3 hours ago o Closing 16 Jul 2026
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Requirements

• SPM or any secondary school education qualification is acceptable, if you are interested to work in Customer Service (Fully training will be provided)
• Fully training will be provided. (Salary will be paid)
• Able to speak fluently in Chinese(Mandarin or Cantonese) and English.
• For more details feel free to whatsapp me at 5

Responsibilities

• Understand customer enquiries and respond via applicable channels: email, chat, and calls.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
• Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.

Benefits

• Higher Salary even for Freshers.
• Medical Insurance, EPF/Sosco will be provided.
• Annual and Medical Leaves
• Paid training
• Attractive performance-driven rewards by meeting KPIs.

Additional Benefits

• Staff Activities
• Training Provided
• Allowance Provided
• 5 Working Days

Skills
Customer Service Mandarin Language Proficiency Communication Skills Problem Solving Active Listening
Important Information
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Skills Required