Job Description

Mohon
Penerangan Kerja
Kelayakan

• Diploma or Bachelor's degree and above
• B2 level English proficiency (reading, writing, speaking, listening) is required
• Minimum 1 year of customer support experience in BPO sector preferred
• Customer-first mindset and strong service orientation
• Able to work in a fast-paced environment and collaborate with teammates
• Comfortable with Windows and MS Office
• Willing to work in Penang, GeorgeTown

Tanggungjawab

• Respond to inbound customer enquiries via phone and email about online orders, product details and pet-food related questions.
• Guide customers through ordering and payment processes on the website.
• Troubleshoot order issues (delays, returns, incorrect items) and escalate priority incidents.
• Record accurate case notes, follow up as required, and close tickets to meet SLAs.
• Contribute to process and knowledge improvements; share feedback to improve customer experience.
• Meet quality and performance KPIs set by the company and client.

Manfaat

• 5 Working Days (Mon-Fri, 9am-6pm)
• Allowance Provided
• Training provided
• Annual Leave and Sick Leave
• EPF / SOCSO

Kemahiran
Customer Service Mandarin (written and verbal fluency) Communication Skills Problem-solving Active Listening Empathy Conflict Resolution
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required