Customer Service (mandarin)
Malim Jaya, Melaka, Malaysia
Job Description
MohonKelayakan
- Ability to speak, write, and read Mandarin is a must.
- SPM or equivalent.
- Fresh Graduates are encourage to apply.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle stressful situations and manage multiple tasks simultaneously.
- Strong attention to detail and organizational skills.
- A positive attitude and a team player mentality.
- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Assist customers with order tracking, delivery status updates, and return processing.
- Handle product return and exchange requests efficiently and professionally.
- Resolve post-purchase complaints and issues, ensuring customer satisfaction.
- Provide accurate information regarding product care, usage, and return policies.
- Document customer interactions and transactions in our CRM system.
- Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
- Maintain a high level of product knowledge to better assist customers with post-purchase queries.
- Participate in training and development programs to enhance skills and knowledge.
- Training Provided
- KWSP and SOCSO
- Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
- Annual Leave
Maukerja
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Job Detail
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Job IdJD1064081
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalim Jaya, Melaka, Malaysia
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EducationNot mentioned