Able work in rotational shifts (including weekends and public holidays)
Able to read, write, and speak fluently and spontaneously in MANDARIN and English.
Able to work in Damansara Uptown, PJ.
Skills required: Customer Service, Mandarin Language Proficiency, Communication Skills, Problem Solving, Active Listening and Empathy
You can connect with me directly on OR WhatsApp me on + for more details. Tanggungjawab Understand customer enquiries and respond via applicable channels: email, chat, and call.
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.
You can connect with me directly on OR WhatsApp me on + for more details. Manfaat
5 days working
Freshers can apply.
EPF & SOCSO
Medical leave
Annual leave
Rest & relax area.
You can connect with me directly on OR WhatsApp me on + for more details. Manfaat tambahan
Annual Leave
Medical and Hospitalisation Leave
EPF / SOCSO / PCB
Annual Bonus
Training Provided
Allowance Provided
Performance Bonus
5 Working Days
Medical Insurance
Kemahiran Customer Service Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.