Job Description

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Customer Service Mandarin - Reservation Industry
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Up to MYR3,900 Per Month
KL City,
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Posted 2 hours ago o Closing 6 Dec 2025
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Requirements

• SPM graduate and above; Fresh graduates are welcome
• Fluent in English and Mandarin, with strong written and verbal communication skills
• Flexible to work in 24/7 rotational shifts (2 days off)
• Proven ability to build strong customer relationships
• Experience in customer service in a BPO sector preferred

Responsibilities

• Assist guests with planning and booking reservations and services
• Guide customers on self-service tools and automated banking channels
• Follow up with customers for transaction confirmations and request supporting documents when necessary
• Understand customer needs, analyze issues, and provide effective solutions
• Support the achievement of individual and team performance goals (KPIs)

Benefits

• 5 Working Days
• Training Provided
• Allowance Provided
• Annual leave and Sick Leave
• EPF and SOCSO

Additional Benefits

• EPF / SOCSO / PCB
• Annual Leave
• Medical and Hospitalisation Leave
• Allowance Provided
• 5 Working Days
• Training Provided

Skills
Customer Service Mandarin (written and spoken) Reservation Systems Communication Skills Problem Solving Active Listening Empathy
Important Information
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Skills Required