Job Description

:

• Perform daily seller-buyer chat support including complex buyers inquiries by providing accurate responses in accordance with service guidelines and SLA requirements.
• Support sellers in managing complicated buyers inquires by following SOPs, escalating when required, and ensuring clear communication to buyers.
• Assist in improving conversion rate by providing clear, accurate information that helps buyers make purchasing decisions.
• Help maintain good CSAT scores by delivering consistent service quality and following resolution guidelines.
• Liaise with internal teams when necessary to obtain information needed to resolve buyer inquiries.
• Support SOP improvements to enhance chat response quality and knowledge accuracy, and perform case follow-ups until full closure.

Requirements :

• Fresh graduates are welcomed to apply.
• Strong fluency in Mandarin (both verbal & written).
• Good problem-solving & possesses business acumen to detect problems that may lead to crisis.
• Willing to handle complicated cases and displays positivity in handling crisis.
• Customer oriented and is responsible in following up cases end to the end.
• Enthusiastic & ready to work on duty (outside of working hour) because crisis can occur at any time and need to be handled immediately.

Skills Required