Assists customer across multiple channels;
Attracts potential customers by answering product & service questions;
Suggests information about products & service;
Follows up on pending/overdue payments;
Handles enquiries and provides timely responses;
Handles requests and activates subscriptions;
Handles communication distribution requirements;
Maintains customer records by updating CRM;
Supports Business Continuity Plan requirements;
Updates job knowledge by attending training & educational opportunities;
Accomplishes customer service and organization mission by completing related results as needed;
Identifies and escalates improvement opportunities;
Tracks self-performance and acts responsibly towards the achievement of the overall team targets;
Champion for Process/Project Support
Support customer recoveries by explaining procedures;
Forwards required solutions/adjustment;
Supports any other tasks as required by the Manager, Customer Service
Min Requirements:
Diploma holder and above;
1-2 years experience in Customer Service; Fresh graduates welcome to apply;
English level B2 and fluent in Mandarin;
Excellent interpersonal skills and ability to communicate effectively with internal/external stakeholders at all levels from different cultures and backgrounds, with a strong sense of Customer Service ethics.
Job Types: Full-time, Fresh graduate
Pay: RM4,300.00 per month
Benefits:
Dental insurance
Health insurance
Maternity leave
Opportunities for promotion
Professional development
Education:
Diploma/Advanced Diploma (Required)
Experience:
Customer service: 1 year (Preferred)
Language:
Mandarin (Required)
Work Location: In person
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