Job Description

?? Customer Service - Mandarin Speaker ??, ?? up to MYR 4,100, Inov8 Solutions Sdn. Bhd. WP Kuala Lumpur ????? - Ricebowl
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Customer Service - Mandarin Speaker
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MYR3,800 - MYR4,100 Per Month
KL City,
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Posted an hour ago o Closing 3 Sep 2026
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Language: Must be able to speak, read, and write in Traditional Mandarin.
Experience: Minimum 1 year Customer Service experience (BPO experience not mandatory).
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We are actively hiring for our client in Sunway Visio Tower, Kuala Lumpur!
Role : Customer Service - Mandarin Speaker
Start Date: 10th October
Working hours : 7am to 11pm (9 hour rotational shift for 5 days)
Job Responsibilities:
Respond to customer inquiries and resolve platform operation issues through non-voice channels (email, chat).
Make occasional outbound calls to customers for follow-up or issue clarification.
Review and coordinate return and refund requests in a timely, professional manner.
Handle user issues related to financial transactions and logistics.
Manage account-related inquiries, including platform permission issues.
Accurately document customer interactions and system activities in internal tools.
Work towards achieving individual and team performance goals (response times, customer satisfaction, KPIs).
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Clear career growth opportunities with performance-based progression.
Opportunity to gain regional exposure by supporting Taiwan market.
Training & development programs to enhance skills and knowledge.
Work From Home opportunity after 3 months probation (based on performance).
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Mandarin Language Proficiency Customer Service Customer Support Customer Care Chat Support Email Communication Written Communication

Skills Required