Job Description

Location:

KL Sentral, Kuala Lumpur

Working hour:

24/7 (Rotational Shift)

Position Summary:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

Duties and Responsibilities:

Understand customer enquiries and respond via applicable channels: email, chat, and call backs Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes Ensure all SLAs are met accordingly Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner following the processes Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Requirements:

SPM - 3 years of experience Diploma - Min 1 year of experience. Open fresh graduates Degree - Min 1 year of experience. Open fresh graduates Able to speak, read and write in Mandarin (Simplified/Traditional) Can work on a rotational shift
Job Types: Full-time, Fresh graduate

Pay: From RM4,100.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

Mandarin (Required)
Work Location: In person