Job Description

Avanti Media Hiring! Work from Home Customer Service (Mandarin Speaker, Weekend Required, 5 Days Week) in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl
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Customer Service (Mandarin Speaker, Weekend Required, 5 Days Week)
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MYR4,000 - MYR5,000 Per Month
KL City,
Fresh Graduates
Urgent Job
Fewer than 10 applicants. Your chances are good!
Posted 3 hours ago o Closing 1 Dec 2025
Fewer than 10 applicants. Your chances are good!
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Requirements

• Secondary/SPM/'O' Level certification or equivalent.
• Entry-level position; fresh graduates are encouraged to apply.
• Fluency in Mandarin is essential to effectively communicate with Mandarin-speaking customers.
• Proficiency in English, Tamil, and Bahasa Malaysia is required to cater to a diverse customer base.
• Availability to work on weekends is mandatory, with a 5-day work week schedule.
• Demonstrated ability to provide excellent customer service and resolve customer issues efficiently.
• Strong communication skills, both verbal and written, are necessary for effective interaction with customers.
• Proven problem-solving skills to address and resolve customer complaints and inquiries.
• Active listening skills to understand customer needs and provide appropriate solutions.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Adaptability to changing situations and customer needs.

Responsibilities

• Assist customers by giving information about products and services
• Answer questions and offer other helpful services or products
• Handle complaints by finding the cause, offering solutions, and following up
• Share customer feedback and needs with the team or manager
• Work well with teammates to achieve goals
• Build trust and good relationships with customers
• Give correct and complete information to customers
• Follow company guidelines and policies when chatting to customers
• Go the extra mile to keep customers happy

Benefits

• Attendance/Utilities Allowances (Fixed)
• Shift/Overtime Allowances
• Year End Bonus
• Annual Leave

Additional Benefits

• 5 Working Days
• Annual Leave
• Annual Bonus
• Overtime Pay
• EPF / SOCSO / PCB
• Insurance
• Medical and Hospitalisation Leave
• Medical Insurance

Skills
Mandarin Language Proficiency Customer Service Communication Skills Problem-Solving Active Listening Conflict Resolution Time Management Adaptability
Important Information
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Skills Required