Job Description

• Excellent spoken and written communication abilities in both Mandarin & English.
• Candidates must possess at least a SPM/Diploma / Bachelor\'s Degree in Business Administration, Banking, Mass Communications or any equivalent.
• At least 1 year of customer service work experience, with experience in customer service management is preferred.
• Fresh graduates are also encouraged to apply ; Experienced candidates will be added advantage
• Demonstrated professional customer service skills with a respectful, positive attitude, and strong adaptability.
• Demonstrated analytical and problem-solving skills.
• Working knowledge and understanding of the Internet, familiar with RM is preferred.
• Able to work on shift.
• Prefer candidates who stay in the Kuala Lumpur/ Selangor area.
• IMMEDIATE HIRING

• Respond effectively and efficiently with customers through various channels.
• Develop rapport with customers to understand and adequately make appropriate requirements for development and support requests.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Provide recommendations within the area of expertise to support customer needs.
• Handle order complains in a timely manner, form a work log, and provide timely feedback on abnormal problems.
• This position is one (1 ) year renewable contract.

• Work From Home
• Attractive salary + allowance
• Professional training will be provided
• Good working environment
• Annual Leave + Medical Leave
• Work 5 days per week
• Career Advancement
• Salary Increment

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