Customer Service (mandarin Speaker Work From Home)

Kuala Lumpur, Malaysia

Job Description


  • SPM holder must have at least 1 years\' experience in customer service field.
  • Minimum Diploma and Degree. Fresh Graduates are welcome to apply.
  • Excellent command of spoken and written English, Mandarin/Cantonese.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
  • Able to work on public holidays and weekends.
  • Required to have own transportation arrangement because we are in 24 hours operations.
  • Candidate must be willing to work in Mid Valley, Kuala Lumpur.
Interested candidate may apply online or send updated resume to

Only shortlisted candidate will be notified.

Responsibilities

Company Background:
  • Our well-established client is an online travel booking platform for accommodations, flights, and more. They are looking for a dynamic and result oriented candidate to fill their current job opening of Customer Experience Specialist to be based in Mid Valley City, Kuala Lumpur.
s:
  • To Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Benefits
  • Training provided
  • Hybrid working mode
  • Annual bonus
  • Career growth opportunity
  • Fix shift allowance
  • Annual leave
  • Good working environment

Ricebowl

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Job Detail

  • Job Id
    JD1010208
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned