Job Description

Mohon
Lokasi Kerja Berhampiran Stesen

• Kuala Lumpur Sentral Kuala Lumpur WP Kuala Lumpur Malaysia 50732
• Jalan PJU 1a/46 Petaling Jaya Selangor Malaysia 47301

Penerangan Kerja
Kelayakan

• Min. SPM with cert and above
• Experience: prefer 1+ year in customer service, but fresh graduate are welcome to apply
• Excellent verbal/written communication.
• Strong problem-solving and multitasking abilities.
• Proficiency with basic computer skills.
• Patience and empathy when handling frustrated customers.
• Proficiency in Mandarin and English (Read/Write/Speak)

Tanggungjawab

• Respond promptly to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve issues related to orders, accounts, or services.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams (Sales, Logistics, Tech) to escalate complex cases.
• Identify opportunities to improve customer satisfaction and loyalty.

Manfaat

• Training Provided
• 5 working days
• Allowance provided

Kemahiran
Customer Service Communication Skills (Mandarin/English/Cantonese) Problem Solving Active Listening Empathy Conflict Resolution Multilingual Communication
Cara nak pergi ke Manpower Staffing Services (Malaysia) Sdn. Bhd. guna pengangkutan awam?
Kuala Lumpur
Pengangkutan Awam Berdekatan
All LRT MRT KTM Monorail
LRT - MASJID JAMEK
0.2 km
KTM - BANK NEGARA
0.6 km
LRT - BANDARAYA
0.6 km
LRT - PASAR SENI
0.8 km
MRT - PASAR SENI
0.8 km
LRT - PLAZA RAKYAT
1.1 km
LRT - DANG WANGI
1.1 km
MRL - MEDAN TUANKU
1.2 km
KTM - KUALA LUMPUR
1.2 km
MRT - MERDEKA
1.2 km
LRT - SULTAN ISMAIL
1.3 km
MRL - BUKIT NANAS
1.3 km
MRL - MAHARAJALELA
1.4 km
Peringatan Penting
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Skills Required