Job Description

KAALI HR Sdn. Bhd. Hiring! Full Time Customer Service - Non Voice (Mandarin Speaker) in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl
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Customer Service - Non Voice (Mandarin Speaker)
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MYR4,500 - MYR5,000 Per Month
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Fresh Graduates
Fewer than 20 applicants. You still have a chance!
Posted 22 minutes ago o Closing 19 Feb 2026
Fewer than 20 applicants. You still have a chance!
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Requirements

• Proficiency in Mandarin (reading and typing) is mandatory
• Good command of English.
• Minimum Diploma qualification with at least 1 year working experience; OR
• Degree holders are encouraged to apply (fresh graduates welcome).
• Willing to work on-site at KL Sentral (Work at Office).

Responsibilities

• Provide customer support for a social media platform via chat and email channels (non-voice)
• Handle inquiries, and feedback in a professional and timely manner
• Ensure a positive customer experience by delivering accurate information and effective solutions
• Escalate complex issues to relevant teams when necessary, while ensuring follow-up and resolution
• Maintain proper documentation and records of customer interactions
• Adhere to service guidelines, response time standards, and internal policies
• Collaborate with team members and contribute to a supportive team environment

Benefits

• Paid training will be provided.
• Shift and KPI Allowance
• Annual Leave + Medical Leave + EPF + SOCSO
• MNC and friendly working environment.

Additional Benefits

• 5 Working Days
• Training Provided
• Allowance Provided

Skills
Mandarin Mandarin Language Proficiency
Important Information
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Skills Required