Job Description

About the role

Become a key part of the Elite Transform Team as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.

What you'll be doing

Responding to customer inquiries and resolving issues via phone, email, and other communication channels Actively listening to customers, understanding their needs, and providing tailored solutions Maintaining accurate records and documentation of customer interactions Identifying opportunities to improve customer satisfaction and process efficiencies Collaborating with cross-functional teams to ensure a seamless customer experience Adhering to company policies, procedures, and service level agreements

What we're looking for

Previous experience in a customer service or call centre role, preferably within the service industry Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues Adaptability and the ability to thrive in a fast-paced, dynamic environment Proficiency in using computer systems and technology to effectively manage customer interactions A genuine passion for delivering exceptional customer service

What we offer

At Elite Transform Team, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of competitive benefits, including:

Comprehensive medical and dental coverage Generous paid time off and holiday leave Opportunities for professional development and career advancement Team-building activities and social events to foster a strong company culture Flexible work arrangements to support work-life balance
Job Type: Full-time

Pay: RM3,000.00 - RM4,516.48 per month

Benefits:

Health insurance Maternity leave Parental leave
Education:

STM/STPM (Preferred)
Experience:

Customer Care Specialist: 1 year (Preferred)
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: On the road