Customer Service Officer (based In Melaka)

Melaka, Malaysia

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Mohon

Kelayakan

Diploma/ degree holder that major in Logistics management, transportation, supply chain management are preferred. Fresh graduate are welcomed to apply.
Good in Microsoft skills.
Good communication and problem-solving skills, and able to deal with immediate problem.
Able to work well under pressure
Able to work for 6 days/week with an unfixed rest day (scheduled by the supervisor)
Able to work at Melaka

Tanggungjawab

Responsible for tracking parcels to customers and conducting communication with customers and related departments in the communication channels specified by the company
To provide information, advice and basic troubleshooting in the case of delayed or lost deliveries
Record data and produce daily/weekly/monthly reports. Both in the part of the parcel that has delivery problems, residual or other related problems.
Problem analysis and performance
To present solutions to problems in delivery to be more efficient and effective.
Study and follow up on new knowledge-related technologies. to be applied in effective management
Work and other projects as assigned by the supervisor

Manfaat

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