Customer Service Officer/ Executive

Petaling Jaya, M10, MY, Malaysia

Job Description

#

Key Responsibilities:




Order Processing & Delivery:



+ Manage and process customer orders, ensuring accurate order entry into the system.
+ Coordinate delivery schedules and ensure timely invoicing.
+ Liaise with logistics to track Sea, Air, and Road shipments.

Customer Interaction:



+ Respond to customer inquiries and provide timely support regarding orders, product information, and services.
+ Prepare and manage price quotations, product documentation, and other relevant office data.

Office Management:



+ Maintain a comprehensive filing system for office documents, product information, and price quotations.
+ Oversee the maintenance of the office lab and the samples library.
+ Assist the sales team by preparing demo samples and arranging couriers for customer samples.
+ Conduct annual stock checks to ensure inventory accuracy.

Reporting:



+ Prepare and submit monthly sales reports and 'win' reports for review.

Requirements:


Diploma or Bachelor's Degree in Business Administration or an equivalent field. 1-2 years of experience working with ERP systems such as IFS, SAP, or similar platforms.

Skills:



+ Strong proficiency in

Microsoft Office

applications (Word, Excel, PowerPoint).
+ Fluent in

English

and

BM

(both spoken and written).
+ Excellent organizational and filing skills, with a keen eye for detail.
+ Ability to work independently, with a proactive and customer-oriented attitude.

Personal Attributes:



+ Strong teamwork skills with a willingness to support colleagues and contribute to a collaborative work environment.
+ Self-motivated, precise, and capable of managing multiple tasks efficiently.

Remuneration packages:

Basic:

RM2800-RM3500



EPF, SOCSO, EIS

Benefit:


Confirmed

staff only:

WFH option- 1 day/ week

13th month contractual bonus

Working Days: 5 days' work week (Mon to Fri) * Working Hours: 8.30am to 5.30pm

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Job Detail

  • Job Id
    JD1290844
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, M10, MY, Malaysia
  • Education
    Not mentioned