Job Description

Wentel Engineering Sdn. Bhd. Hiring! Full Time Customer Service Officer in Johor - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-b40fe036>Customer Service OfficerFollowUndisclosed,Fresh GraduatesBe an early applicant!Posted 4 hours ago Closing 5 Apr 2025Be an early applicant!SaveApplyRequirements

• Diploma/ Degree in any field
• Fresh Graduates are welcome to apply, as comprehensive training will be offered
• Proficiency in English, Bahasa Malaysia, Mandarin - to deal with Mandarin Speaker client
• Full-time positions available
• Experience with ERP systems is beneficial
• Effective communication with customers and internal staff is necessary
• Both verbal and intuitive communication abilities are essential
• Computer literacy in Microsoft Office is required
• Strong time management skills are essential, particularly for on-time delivery
• Working location: Larkin, Johor

Responsibilities

• Received customer PO and return acknowledge the receiving of purchase order to customer.
• Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms and currency) by meeting Navision standard prior entering to system.
• Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer.
• Provide Shipment demand plan after discussion with customer.
• Receive/Request forecast from customer.
• Ensure prompt response to customers' inquiries, complaints' etc.
• Work closely with Sales & Marketing to understand and prioritize customers' requirements.
• Perform customer satisfaction survey twice per year.
• Perform other duties as assigned.

Benefits

• Positive & Stable work environment
• 5-day work (Monday - Friday)
• Full rated EPF + SOCSO
• Annual Leave
• Birthday Voucher
• Medical benefit
• Training provided

Skillsverbal and intuitive communication time management skills ERP systemsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl