Customer Service Officer Kota Bharu Branch

Kota Bharu, Malaysia

Job Description


Job Details : - Creating awareness about the company\'s services through advertising and marketing activities outside the office; - Organization of high-quality customer service by handling requests and feedback from clients and attend to drivers\' needs (assisting in online registration process and helping resolve work related issues); - Cooperation with potential partners and networking Requirements : - Min SPM/STPM / Diploma in any field; - Ability to speak and write in English - Good communication skills and ability to reach agreements - Ability to handle a large number of phone calls and resolve work issues - Understanding of the process of promotional activities and methods of attracting new customers Benefits : - 5 days working week - Annual increment depending of performance - Remote mentor who will be able to share their experience with you and explain about the life hacks and nuances of our business - Online introductory course - EPF/SOCSO provided
Our mission is to continuously improve the interaction between our users, and help people move towards their goals. Since 2003, we have been developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, making our services more modern, accessible, and safe. Accounting for the specific features of big cities and small towns, we give our users a unified service so that they can effectively interact with each other. Order services in the most convenient way. Complete orders with optimized search process, as well as reduced empty runs and idle time. The company\'s path of continuous improvement led to a division of labor, with everyone performing a specialized role. Some people would build a modern call center and train operators, some \xe2\x80\x94 develop software and provide technical support or attract the users, and the others would do the driving. Today the services involve the teamwork of specialists in a wide variety of disciplines. As of January 2022, the service includes over 1000 cities of operation around the world.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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Job Detail

  • Job Id
    JD886940
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kota Bharu, Malaysia
  • Education
    Not mentioned